Terms of Use

mumafrica is a B2B trade discovery platform that connects global buyers with verified suppliers and AI-discovered businesses from around the world. Our mission is to simplify international trade by surfacing supplier information, reducing friction in sourcing, and giving buyers a head start on their procurement journey.

mumafrica is a discovery and connection platform only. We do not facilitate payments, hold inventory, guarantee transactions, or act as an intermediary or party in any commercial agreement between buyers and suppliers.

By accessing or using mumafrica — whether as a guest, registered buyer, or verified supplier — you agree to be bound by these Terms of Use in their entirety. If you do not agree with any part of these Terms, you must discontinue use of the platform immediately.

These Terms constitute the entire agreement between you and mumafrica regarding your use of the platform and supersede all prior communications, representations, or agreements whether written or oral.

These Terms apply to all users of mumafrica regardless of location, account type, or payment status.

You must be at least 18 years of age to use mumafrica. By using the platform you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements on behalf of yourself or your organization.

Verified Members are suppliers who have registered on mumafrica, agreed to our Terms, and submitted their business information for display on the platform. Verified profiles include company name, country, product categories, contact details, and a brief company description.

By registering as a Verified Member, suppliers explicitly consent to the storage and public display of their submitted data on mumafrica for the purpose of buyer discovery.

mumafrica reserves the right to remove, suspend, or permanently ban any Verified Member profile at its sole discretion, including but not limited to cases where the member:

• Violates these Terms of Use
• Provides false, misleading, or inaccurate information
• Receives consistent and verified buyer complaints
• Engages in fraudulent or unethical business practices
• Fails to maintain an active and accurate profile

Removal or suspension does not entitle the member to any refund of fees paid.

AI Discovered Suppliers are businesses whose publicly available information is indexed, aggregated, and displayed by mumafrica's AI search technology from the open web. These businesses are not registered with mumafrica. mumafrica claims no relationship, partnership, endorsement, or affiliation with any AI Discovered Supplier.

Information shown for AI Discovered Suppliers — including but not limited to company name, website, email address, and phone number — originates from publicly accessible sources at the time of the search query. This information may be inaccurate, incomplete, or outdated. mumafrica does not verify the accuracy, legitimacy, reliability, or currency of any AI Discovered result.

Users who contact or transact with AI Discovered Suppliers do so entirely at their own risk. mumafrica accepts no responsibility for the outcome of any interaction with an AI Discovered Supplier.

mumafrica indexes, aggregates, and displays publicly available business information using automated AI search technology. We do not claim ownership of this information. All data surfaced through AI Discovery originates from publicly accessible sources on the open web and is retrieved at the time of the user's search query. Our processing of this publicly available commercial data is grounded in our legitimate business interest in facilitating international trade.

mumafrica's AI Discovery does not target or systematically extract data from any single source. Results are assembled from multiple publicly available web sources at the point of search and are subject to change without notice.

For free users: AI Discovered results are generated in real time and are not retained after the search session ends.

For paid users: AI Discovered results may be temporarily cached solely to enable premium features such as saved searches, RFQ submissions, and enhanced data access. This cached data is used exclusively to deliver the requested service to the user and is not sold, shared, or redistributed to any third party under any circumstances.

Verified Member data is stored solely for the purpose of displaying their profile on mumafrica and facilitating buyer discovery. We do not sell, share, or redistribute Verified Member data to third parties.

Business Opt-Out:

Any business wishing to be excluded from AI Discovery results on mumafrica may submit a removal request to info@mumafrica.com including their company name and primary website domain. Upon receipt of a valid request:

• The business domain will be added to our suppression list within 30 days.
• mumafrica will take reasonable technical steps to ensure the specific business domain does not appear in future AI Discovery results.
• A confirmation will be sent to the requesting party upon completion.

mumafrica cannot guarantee permanent or complete exclusion across the open web, as business information may still appear through indirect public sources, third-party directories, or variant text strings not explicitly specified in the opt-out request. However, we commit to making reasonable and ongoing efforts to honor all valid opt-out requests.

mumafrica offers both free and paid services. Paid services may include but are not limited to subscription plans, Request for Quote (RFQ) submission and response features, enhanced profile visibility, and premium access to AI Discovered data.

Payment & Renewal:

Payment for any mumafrica service grants access to the specific features described at the time of purchase only. It does not create any guarantee of results, transactions, leads, or commercial outcomes.

Paid subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date through your account billing settings. Cancellations take effect at the end of the current paid billing cycle.

mumafrica reserves the right to change pricing at any time. Existing subscribers will be given at least 30 days' notice of any price increase before their next renewal date.

Refund & Chargeback Policy:

All payments are non-refundable unless otherwise explicitly stated in writing at the time of purchase. mumafrica may at its sole discretion offer refunds or credits in exceptional circumstances.

Chargeback Protection: Any fraudulent, unauthorized, or bad-faith chargebacks or payment disputes initiated by a user through their bank or credit card issuer will result in immediate and permanent account termination, a permanent ban from the platform, and the forfeiture of any remaining subscription time without liability to mumafrica.

Buyers using mumafrica — whether on free or paid plans — do so entirely at their own discretion and risk. mumafrica is not responsible for the outcome of any communication, negotiation, agreement, or transaction between a buyer and any supplier found through our platform whether Verified or AI Discovered.

We strongly encourage all buyers to:

• Independently verify company credentials and business registration.
• Request certifications, licenses, and export documentation.
• Use secure and fully traceable payment methods.
• Conduct thorough due diligence before entering any commercial agreement.
• Never transfer funds to a supplier without independent verification.

mumafrica provides discovery tools only. The full responsibility for verifying, contacting, and transacting with any supplier rests entirely with the buyer.

By registering as a Verified Member you agree to:

• Respond to buyer quote requests within 48 hours where reasonably possible.
• Maintain accurate, complete, and up-to-date profile information at all times.
• Conduct all business in good faith and in full compliance with applicable laws in your jurisdiction.
• Not use mumafrica to distribute spam, fraudulent offers, or misleading claims.
• Not misrepresent your products, services, certifications, or business capabilities.
• Not contact buyers outside the scope of legitimate trade enquiries.
• Immediately notify mumafrica of any material change to your business status including insolvency, legal proceedings, or change of ownership.

Failure to comply with any of the above may result in immediate suspension or permanent removal from the platform without notice or refund.

Users may not use mumafrica to:

• Search for, list, or facilitate trade in prohibited, illegal, or sanctioned goods or services.
• Circumvent international trade laws, export controls, or economic sanctions.
• Misrepresent their identity, company, location, or business capabilities.
• Harvest, scrape, copy, or systematically collect data from the platform by any automated or manual means.
• Attempt to reverse engineer, disrupt, manipulate, or damage the platform or its underlying technology.
• Send unsolicited commercial communications (spam) to other users.
• Upload or transmit content that is defamatory, fraudulent, harmful, or unlawful.
• Use the platform for any purpose other than legitimate B2B trade discovery.

mumafrica reserves the right to block, suspend, or permanently ban any user found in violation of these Terms without notice or refund and to report such activity to relevant authorities where appropriate.

mumafrica is not available in certain regions due to international trade regulations, economic sanctions, and applicable laws. Users attempting to access the platform from restricted regions will receive a service unavailable notice. mumafrica does not publicly disclose which specific regions are restricted and reserves the right to update regional restrictions at any time without notice.

Users are entirely responsible for ensuring their use of the platform complies with their local laws and trade sanctions. If a user bypasses regional restrictions (including, but not limited to, via VPN or proxy tools) and their account is subsequently terminated or blocked for geolocation compliance failures, mumafrica accepts no liability and no refunds will be issued.

mumafrica reserves the right to suspend or terminate any user account at its sole discretion at any time and for any reason including but not limited to violation of these Terms, suspected fraudulent activity, or extended inactivity without notice.

Users may terminate their own account at any time by contacting us at info@mumafrica.com. Termination of an account does not entitle the user to any refund of fees paid.

mumafrica also reserves the right to discontinue, modify, or shut down the platform or any part of it at any time without notice or liability to any user.

mumafrica's AI Discovery feature indexes and displays information from third party websites and publicly available sources on the open web. mumafrica does not control, endorse, or accept responsibility for any third party content, websites, or businesses referenced in AI Discovered results.

Any references to third party websites are provided for informational purposes only. Accessing third party websites through mumafrica is done entirely at your own risk. mumafrica is not responsible for the content, accuracy, privacy practices, or availability of any third party website.

All content, design, technology, algorithms, branding, trademarks, and features on mumafrica are the exclusive property of mumafrica and its founders. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the platform without prior written permission from mumafrica.

User submitted content including supplier profiles and product listings remains the intellectual property of the submitting party. By submitting content to mumafrica you grant us a non-exclusive, royalty-free, worldwide license to display, distribute, and promote that content on the platform for the purpose of facilitating trade discovery.

You agree to indemnify, defend, and hold harmless mumafrica, its founders, officers, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses — including reasonable legal fees — arising out of or relating to:

• Your use of the platform in any capacity.
• Your violation of these Terms of Use.
• Your violation of any applicable law, regulation, or third party right.
• Any transaction, dispute, or legal action between you and another user, buyer, or supplier.
• Any content, information, or data you submit to the platform.
• Any misrepresentation made by you in connection with your use of mumafrica.

This indemnification obligation survives termination of your account and your discontinuation of use of the platform.

mumafrica offers both free and paid services including subscription plans, Request for Quote features, and data visibility services. Regardless of whether you are a free or paid user, the following limitations apply in full.

To the maximum extent permitted by applicable law, mumafrica, its founders, employees, and affiliates shall not be liable for any claim, loss, damage, or expense of any kind — direct, indirect, incidental, special, consequential, or punitive — arising out of or relating to your use of the platform including but not limited to:

• Inaccurate, incomplete, or outdated supplier or buyer information.
• Failed, fraudulent, or disputed business transactions.
• Loss of profits, revenue, data, goodwill, or business opportunities.
• Any communication, negotiation, or agreement made between buyers and suppliers.
• Outcomes resulting from RFQ submissions or responses.
• Reliance on any data, profile, or information displayed on the platform.
• Platform downtime, technical errors, bugs, or service interruptions of any kind.

Payment for any mumafrica service does not transfer liability to mumafrica in any form. mumafrica is a discovery and connection platform only. We do not participate in, guarantee, or take responsibility for any transaction, agreement, or outcome between any parties connected through our platform.

By using mumafrica — whether free or paid — you acknowledge and accept that you use the platform entirely at your own risk. mumafrica accepts no financial liability whatsoever in connection with your use of this platform regardless of the nature or amount of any payment made.

mumafrica is provided on an "as is" and "as available" basis without warranties of any kind either express or implied. We do not warrant that:

• The platform will be uninterrupted, timely, secure, or error-free.
• Any information on the platform is accurate, complete, or reliable.
• The platform will meet your specific business requirements or produce any particular commercial results.
• Any supplier found through the platform is legitimate, capable, solvent, or trustworthy.
• AI Discovered results are current, accurate, or representative of a business's actual status.

All warranties express or implied including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement are expressly disclaimed to the fullest extent permitted by applicable law.

mumafrica shall not be liable for any failure or delay in performance of any obligation under these Terms resulting from causes beyond our reasonable control including but not limited to acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, government actions, changes in law or regulation, internet or infrastructure outages, widespread telecommunication failures, third party API or infrastructure failures, cyberattacks, power failures, or labor strikes.

In such circumstances our obligations will be suspended for the duration of the event. We will make reasonable efforts to notify affected users and resume normal service as soon as practicable.

mumafrica is committed to protecting personal and business data in accordance with applicable data protection standards, including the Egyptian Data Protection Law (Law No. 151 of 2020) and international standards such as the GDPR where applicable.

Data We Collect:

• Account registration information including name, email address, phone number, and company details.
• Search queries and platform usage data for security, analytics, and service improvement.
• Supplier profile information submitted voluntarily by Verified Members.
• Communication records between users and mumafrica for support and compliance purposes.

Lawful Basis for Processing:

• Consent — for Verified Member profile display and direct marketing communications.
• Contract Performance — to deliver paid services and premium features you have purchased.
• Legitimate Interest — for platform security, fraud prevention, abuse detection, maintaining international trade discovery, and technical service improvement.

Data Retention & Rights:

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable legal and statutory compliance periods. Verified Members and registered users may at any time request access to, correction of, or deletion of their personal data (subject to legal retention requirements) by contacting info@mumafrica.com. We will respond within 30 days.

These Terms of Use, and any dispute, claim, or controversy arising out of or in connection with them, their subject matter, interpretation, execution, or formation, shall be governed by, construed, and enforced in accordance with the laws of the Arab Republic of Egypt.

Step 1 — Amicable Negotiation:

In the event of any dispute arising out of or in connection with these Terms, the parties agree to first attempt an amicable resolution through good-faith written negotiation for a continuous period of 30 days from the date the dispute is formally raised in writing to info@mumafrica.com.

Step 2 — Arbitration:

If the dispute cannot be resolved through amicable negotiation within the 30-day period, it shall be referred to and finally resolved by binding arbitration administered by the Cairo Regional Centre for International Commercial Arbitration (CRCICA) in accordance with its Arbitration Rules in force at the time of the dispute.

• The tribunal shall consist of a single arbitrator appointed in accordance with CRCICA rules.
• The seat and physical venue of the arbitration shall be Cairo, Egypt.
• The language of the arbitration proceedings shall be English.
• To the extent permitted by the rules, arbitration proceedings, hearings, and meetings may be conducted remotely or virtually.
• The arbitrator's award shall be final and binding on both parties and may be entered and enforced in any court of competent jurisdiction in Egypt or globally.

Class Action & Collective Waiver:

You agree that any dispute resolution proceedings will be conducted on an individual basis only. You explicitly waive any right to bring or participate in any class action, collective lawsuit, consolidated action, or representative proceeding against mumafrica or its founders.

Injunctive Relief:

Nothing in this clause shall limit the right of mumafrica to seek urgent provisional, injunctive, or equitable relief from any competent court in Cairo, Egypt, to safeguard its intellectual property, trade secrets, confidential information, or platform integrity.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent. If modification is not possible, the provision shall be severed from these Terms, and the validity, legality, and enforceability of the remaining provisions shall continue in full force and effect.

Failure by mumafrica to enforce any right or provision of these Terms shall not constitute a waiver of that right or future enforcement of that provision. Any waiver of a specific breach or default shall not be deemed a waiver of any subsequent breach or default of the same or any other nature.

mumafrica reserves the right to modify or update these Terms of Use at any time. We will notify Verified Members and registered users of material changes via email at least 14 days before the changes take effect and post the updated version on this page with a revised effective date and version number. For unregistered users or guests, the publication of the updated Terms on the platform shall constitute immediate and effective notice.

Continued use of the platform after changes take effect constitutes your binding acceptance of the revised Terms. If you do not agree with the updated Terms, you must discontinue use of mumafrica immediately.

For any questions, compliance concerns, data requests, or formal legal notices related to these Terms, please contact us at:

• General & Legal Enquiries: info@mumafrica.com
• Privacy & Data Protection Requests: info@mumafrica.com

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