Frequently Asked Questions

This section was last modified on 7th of July 2023

What is Mumafrica?

Mumafrica is a marketplace that simplifies the process of importing fresh produce in bulk. We offer a new method of booking containers in transit from Egypt to the UAE, allowing you to book by pallet rather than having to reserve an entire container. This makes importing fresh produce more accessible and cost-effective for importers.

How does the booking process work?

  • Check Upcoming Containers: Review our list of upcoming containers with available space.
  • Book by Pallet: Select and book the number of pallets you need.
  • Pay Deposit: Make a deposit to secure your booking.
  • Receive Produce: Once the container arrives, you make the full payment and receive your fresh produce.

Why should I use Mumafrica?

Mumafrica provides a more efficient and secure way to import fresh produce. You benefit from:

  • Flexibility: Book by pallet, not a whole container.
  • Cost-Effectiveness: Reduce overhead costs associated with filling an entire container.
  • Security: Our platform ensures secure transactions and reliable logistics.
  • Freshness: Direct import from Egypt ensures the freshest produce.

What types of produce can I import through Mumafrica?

Currently, we specialize in fresh produce from Egypt, including fruits, vegetables, and herbs. Our inventory varies based on seasonal availability.

How do I know if my produce will arrive on time?

Mumafrica works with reliable shipping partners and monitors transit closely to ensure timely delivery. You will receive updates on the status of your shipment throughout the transit process.

What are the payment terms?

  • Deposit: Pay a deposit when you book your pallet(s).
  • Full Payment: Complete the remaining payment upon arrival of the produce in the UAE.

How do I track my shipment?

You will receive tracking information and regular updates about your shipment status once your booking is confirmed.

What happens if there’s a problem with my shipment?

In case of any issues, such as delays or damage, please contact our customer support team immediately. We’ll work with you to resolve the issue as quickly as possible.

Can I cancel or change my booking?

Cancellation and changes depend on the status of your booking and container availability. Contact our support team as soon as possible to discuss your options.

How do I get in touch with mumafrica?

For any questions or support, you can contact us at:

Where is Mumafrica currently operating?

We are currently operating shipments from Egypt to the UAE. Stay tuned for updates on additional routes and destinations.

How can I become a partner with Mumafrica?

If you’re interested in partnering with us or have a supply of fresh produce, please reach out via our contact information, and we’ll provide you with further details.